Shipping policy

Shipping Policy

Last updated: September 2026

At ONX Customs, we aim to get your order packed and on its way as quickly as possible. Some products are stocked and shipped directly by us, while others may be dispatched directly from our trusted suppliers.

Processing Times

Orders are generally processed within 1–3 business days.

During busy periods, product launches, sales, or periods of high order volume, processing may take slightly longer.

Once your order has been dispatched, you will receive tracking information where available.

Shipping Times

Estimated delivery times after dispatch:

Australia: 2–10 business days
New Zealand: 5–15 business days
United States: 5–15 business days
Other international destinations: 7–20 business days

Delivery times are estimates only and are not guaranteed. Delays can occur due to the carrier, customs, weather, peak periods, or other circumstances outside of ONX Customs' control.

Tracking

Tracking information will be provided once your order has been shipped and tracking is available.

Please allow 24–72 hours for tracking information to update after receiving your tracking number.

Split & Supplier Shipments

Some orders may be shipped in multiple packages or from different locations depending on product availability.

If your order contains multiple items, they may arrive separately and at different times.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

ONX Customs is not responsible for delays caused by customs or local authorities.

Incorrect Address

Please make sure your shipping information is correct before placing your order.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping costs may apply to resend the order.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Delayed Orders

If your order appears to be delayed, please contact us with your order number and tracking information so we can investigate with the carrier.

If a package is confirmed as lost in transit, we will work with the carrier to resolve the issue and determine the appropriate next steps.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with photos of the packaging and the damaged product.

This allows us to properly assess the issue and assist with a replacement or other resolution where applicable.

Contact

If you have any questions about your order or shipping, contact us at:

ONX Customs
Email: onxcustoms@gmail.com